FAQ's

What does my deposit go to and is it refundable?


All deposits are applied to the service or course booked and secures the desired time and date. All deposits or payments are non-refundable or transferable.




If I book online am I still required to pay a deposit?


Yes, if you are a new client, cancelled your last appointment less than 48 hours before, or no-showed you are still required to pay a deposit as soon as you booked. If no deposit is paid the appointment will go back up for grabs. The deposit does go towards the new appointment.




What is your cancellation policy?


Clients are encouraged to review the policy waiver that they have received and signed. In addition, please see a short summer on the policy tab




When do your books open?


Our books open every 60 days to the date




What if I do not see the available day or time I want?


We always encourage our clients to book in advance if they know their schedule. If you desire an appointment that is not available feel free to reach out to the service provider you desire. We do offer an after hours service that is a $40 additional fee.




What do I need to do before my appointment?


If you are receiving any type of facial or lash extensions we ask that you come to your appointment bare faced. If you are receiving any type of waxing service we encourage clients to exfoliate before and remain very hydrated. If you are receiving any type of permanent makeup service please adhere to your service provider's directions.




What if I forgot to confirm my appointment?


We ask that our clients confirm their appointments no later than 24 hours before their service. If the appointment can not be confirmed it will be cancelled and cancellation fees will apply.




What if I develop an allergic reaction from the products used?


Please understand that all services provided can not be guaranteed that an allergic reaction can not occur due to the nature of what we do. We ask that you fill out all forms to the best of your ability so that we can attempt to be extremely accurate with any treatment plan or services we offer. If you develop any allergic reaction to anything please let your service provider know within 36 hours and/or consult a medical professional immediately.