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THE BOOKING POLICY

Before booking your experience with The Dae Spa,

Please read the following terms below:

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Your Booking:

 

Appointments can be booked 45 days in advance from the current date. When you are booking through the website a card is needed to reserve your appointment. If there is no card on file the appointment will be cancelled and you will need to rebook. The card placed on file will not be charged for a deposit or the cost of your services prior to your appointment. However, the card will be charged in the event of a no-show or late cancellation. Any new appointments will be cancelled if you owe outstanding balances due to the inability to collect fees from the card on file.

 

All new clients are required to pay a non-refundable deposit the same day as booking or the appointment will be cancelled. Please read the descriptions on the services to ensure accurate booking. If appointments are needed on non-business days or hours the appointment is subject to an additional $15 fee. If there is currently a special being offered the discount will be applied during checkout at your appointment.

 

Your Cancellations and Rescheduling:

 

I respectfully ask that all appointments are cancelled or changed at least 48 hours in advance.  You will receive a 72 hour notice to add, change, or cancel your appointment. If you request your appointment to be cancelled less than 48 hours prior you are subject to a 35% cancellation/no-show fee. If you need to downgrade your services please make sure these changes are made at least 48 hours in advance to ensure proper and efficient scheduling. Failure to make these changes in advance may result in an additional 50% charge for your original services. Due to equipment purchases for classes, classes are not allowed to be cancelled, but if a serious situation arises please message me as soon as possible.

 

 

No-shows are not tolerated. If you have previously no-showed you will have to pay all associated fees before being allowed to book again. If you repeatedly have late cancellations you will be subject to the cancellation fee as well as a higher deposit when booking again.  Deposits for services or courses may be paid via CashApp, Square, or Cash.

 

If You're Late:

 

 

If you are running late please contact me immediately. I understand things happen and I try to be as accommodating as possible. My appointments are scheduled back to back so my clients may not exceed being over 10 minutes late. There is a $10 late fee applied if you are 5 or more minutes late and you are responsible for paying all associated fees during checkout. If appointments are running late I will ensure a 15 minute notice to the next client.

 

Other Things: 

 

 

All deposits are non-refundable and do go towards the final cost of your services. If other payments have been given these are not refundable, but can be applied to another service or course within a reasonable period of time. Please do not bring any additional guests to your appointment; if you are participating in a training course there are no additional guests allowed unless approved to be a model. If you are a new client please be sure that you have filled out the COVID-19 disclosure and a service waiver form. Before receiving a lash service please remember to have a bare face and clean natural lashes.  For all makeup appointments I ask that you have your brows cleaned up for the best look; you may also add on a brow wax or clean up to your appointment.

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